AI automation · Customer Service
AI automation for customer service
AI automation for customer service answers routine questions instantly on WhatsApp, web chat and email, looks up orders and bookings, and hands complex or sensitive cases to a person with the full conversation. Customers get faster answers, and your team spends time where it matters.
14 workflows · 0 related workshops
Instant answers for routine questions, people for the rest.
A good customer-service assistant answers only from approved knowledge: your policies, product information and live system data. It recognises frustration or unusual requests and escalates them. Agents get AI-suggested replies, conversation summaries and translations.
DAIDU builds customer-service assistants on the WhatsApp Business API and common helpdesk tools. We start with your top questions, set clear escalation rules, and review conversations with your team every week in the first month so quality improves quickly. Your team owns the knowledge base, and we show them how to update it.
AI FAQ Chatbot
A customer messages on website chat, WhatsApp, Instagram or Messenger.
Workflows
Customer Service workflows we build
Customer Service
AI FAQ Chatbot
Answers common customer questions instantly on your website, WhatsApp, Instagram and Messenger using your own knowledge base, and hands complex questions to a person with the conversation history.
- Customer asks question
- Understand intent
- Answer from knowledge base
- Check confidence
Customer Service
AI Knowledge Base Updates
Reviews support tickets and chats for recurring questions, flags missing or outdated help articles, drafts new content for approval and keeps translations in step.
- Tickets and chats analysed
- Find content gaps
- Draft article
- Manager approves
Customer Service
Automated Ticket Assignment
Reads incoming support requests from email, chat, phone and portals, tags category and priority, and assigns each ticket to the best-suited available agent while balancing workload.
- Ticket arrives
- Classify ticket
- Apply routing rules
- Assign agent
Customer Service
Customer Onboarding for Financial Services
Takes new banking and financial-services customers through digital application, document verification, account setup and a personalised welcome, with progress tracked on a dashboard.
- Application started
- Collect documents
- Verify identity
- Open account
Customer Service
Customer Satisfaction Surveys
Sends CSAT or NPS surveys automatically after a support ticket, delivery or service, analyses responses and sentiment, and routes negative feedback for follow-up.
- Interaction completed
- Send survey
- Analyse responses
- Route negative feedback
Customer Service
Guest Feedback Requests
Sends hotel and restaurant guests a short feedback request after checkout or their meal, analyses responses, invites happy guests to leave a public review and flags unhappy guests for follow-up.
- Guest checks out
- Send feedback request
- Analyse responses
- Route by sentiment
Customer Service
Patient Feedback Collection
Sends patients a short survey after appointments or procedures, analyses feedback and sentiment, and flags concerns to the practice manager for follow-up.
- Visit completed
- Send survey
- Analyse feedback
- Flag concerns
Customer Service
Patient Onboarding
Sends new patients digital registration and consent forms before their visit, verifies ID and insurance details, syncs data to the clinic system and confirms appointment instructions.
- Appointment booked
- Send digital forms
- Verify documents
- Sync to EHR
Customer Service
Post-Trip Review Collection
After a trip ends, sends travellers a personalised feedback and review request, analyses responses, invites satisfied travellers to review publicly and flags problems for follow-up.
- Trip ends
- Send review request
- Analyse feedback
- Route by sentiment
Customer Service
Refund and Return Handling
Receives refund and return requests from any channel, checks them against policy and order history, issues return labels, triggers refunds or replacements and keeps the customer updated.
- Request submitted
- Check policy
- Issue return label
- Process refund
Customer Service
SLA Breach Alerts
Tracks every support ticket against its response and resolution deadlines, warns agents and team leads before a breach, escalates at-risk tickets and reports SLA compliance.
- SLA timer starts
- Monitor progress
- Warn before breach
- Escalate at risk
Customer Service
Support Team Performance Reports
Pulls ticket and chat data from your helpdesk and CRM to report first response time, resolution time, backlog and CSAT by team and agent, with AI-highlighted coaching areas.
- Data collected
- Calculate KPIs
- Build dashboards
- Highlight issues
Customer Service
Support Ticket Escalation
Watches open tickets against time limits and priority rules and escalates unresolved issues from L1 to L2 to L3, alerting the right people by email, Slack or WhatsApp.
- Ticket monitored
- Threshold reached
- Route to next level
- Alert stakeholders
Customer Service
WhatsApp and SMS Auto-Replies
Replies instantly to WhatsApp and SMS enquiries, answers simple questions, captures lead details, shares booking or payment links and passes complex conversations to the right salesperson.
- Message received
- Detect intent
- Answer simple queries
- Capture lead details
Learn it
AI workshops for customer service teams
Workshop dates on request
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Consultation
Automate your customer service work
- A 30-minute call with someone who builds automations
- We look at one process you repeat every week
- You leave with a clear next step, whether or not you work with us
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