When off-the-shelf tools don't fit your process.
Custom AI Solutions
Custom AI solutions are AI applications designed around your specific data, workflows and users, such as internal knowledge assistants, document-processing systems and AI features inside your own products. DAIDU scopes, builds and supports them when standard tools are not enough.
A custom AI solution is software built for your organisation that uses AI models to solve a specific problem with your own data and processes. Examples include a knowledge assistant that answers staff questions from thousands of internal documents, a system that reads and checks contracts or shipping documents, a quoting tool that understands your product catalogue, or an AI feature added to your own app or portal.
When a custom solution fits
Start with off-the-shelf tools whenever they do the job. A custom build makes sense when:
- your data or documents are specialised and high-volume;
- you need tight integration with internal systems;
- security, data location or access rules rule out general tools;
- the process is central to how you compete, so a generic tool would hold you back.
If none of these apply, we will usually recommend a ready-made tool or a simpler automation instead.
How DAIDU delivers
Discover. We define the problem, the users, the data and the measures of success. We check whether an existing tool could solve it first, and assess data quality, privacy and integration needs.
Design. We produce a solution design: architecture, AI approach (for example retrieval-augmented generation, document extraction or classification), data flows, security and access controls, evaluation plan and a phased delivery plan.
Build. We build in short iterations, starting with a working pilot on real data for a small group of users. Each iteration is tested against an agreed evaluation set, so quality is measured, not assumed.
Run. We deploy to your chosen environment, set up monitoring, logging and cost controls, and agree a support arrangement.
Train. Users learn how to work with the solution and how to give feedback. Your technical team, if you have one, receives full documentation and a handover.
What you need to provide
- A business owner with authority to make decisions.
- Access to representative data and documents, with clarity on what may be used.
- Users willing to test the pilot and give honest feedback.
- Information on your security, hosting and compliance requirements, including data-protection obligations in the UAE.
How we keep it practical
We keep the first release small and useful, prove it with real users, and only then expand. You own your data, and we design for portability so you are not locked into a single AI model provider.
Process
How we deliver it
- 01
Discover
Define the problem, users and success measures; check build versus buy.
- 02
Design
Agree architecture, AI approach, security and evaluation.
- 03
Pilot
Build a small working version on real data with real users.
- 04
Deploy and run
Move to production with monitoring and support.
- 05
Train and hand over
Train users and hand over documentation.
Workflows
Automations we build with this
Sales
Property Viewing Follow-Up Emails
After a property viewing, sends the client a personalised thank-you with property details and similar listings, follows up if there is no reply and flags highly engaged clients for the agent.
- Viewing logged
- Send thank-you
- Personalise content
- Follow up if silent
Operations
AI-Assisted Exam Grading
Scores multiple-choice and short-answer assessments automatically, drafts feedback on written answers for teacher review, checks for plagiarism and records grades in the LMS.
- Assessment submitted
- Auto-score objective items
- Draft written feedback
- Check integrity
Customer Service
AI Knowledge Base Updates
Reviews support tickets and chats for recurring questions, flags missing or outdated help articles, drafts new content for approval and keeps translations in step.
- Tickets and chats analysed
- Find content gaps
- Draft article
- Manager approves
Customer Service
AI FAQ Chatbot
Answers common customer questions instantly on your website, WhatsApp, Instagram and Messenger using your own knowledge base, and hands complex questions to a person with the conversation history.
- Customer asks question
- Understand intent
- Answer from knowledge base
- Check confidence
Learn it
Prefer to build it yourself?
Workshop dates on request
FAQ
Custom AI Solutions: common questions
How do we know if we need a custom solution?
If an existing tool or simple automation can do the job, you probably don't. We assess this first in discovery and will tell you if a ready-made option fits.
Where is our data stored?
That is agreed in the design, based on your requirements. We can work with cloud regions and providers that meet your data-protection obligations.
Which AI models do you use?
We choose models based on quality, cost, language needs and data requirements for each task, and design so the model can be changed later.
Who owns what you build?
Ownership and licensing are set out in the agreement. Your data remains yours.
Other services
Consultation
Talk to us about Custom AI Solutions
- A 30-minute call with someone who builds automations
- We look at one process you repeat every week
- You leave with a clear next step, whether or not you work with us
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