WhatsApp AI Chatbots

A WhatsApp AI chatbot is an AI assistant connected to your business WhatsApp number through the official WhatsApp Business Platform (often called the WhatsApp Business API). It reads incoming messages, understands what the customer wants, replies from your approved information, asks qualifying questions, and passes the conversation to your team when needed. For many businesses in the Gulf, WhatsApp is where customers already are, so this is often the most useful first AI project.

When a WhatsApp AI chatbot fits

It is a strong fit if you:

• receive many enquiries on WhatsApp, especially outside office hours;
• ask every lead the same qualifying questions;
• book appointments, viewings, tables or calls;
• send updates such as order status, reminders or confirmations.

Real estate, clinics, restaurants, e-commerce stores, training providers and service businesses all use this pattern.

How DAIDU delivers

Discover. We review your current WhatsApp conversations (with your permission), list the common requests and agree what the assistant should handle, what it must never say, and when it hands over.

Design. We design the conversation flows, the qualifying questions, the tone in English and Arabic, the message templates that need Meta approval, and the connections to your CRM, calendar or store.

Build. We set up or connect your WhatsApp Business Platform account through an approved provider, build the assistant and its integrations, and test with realistic conversations.

Run. We launch in stages, monitor conversations and handovers, and refine answers weekly during the first month. Template messages and opt-in rules follow Meta's WhatsApp Business policies.

Train. Your team learns how to take over a conversation, update answers, read reports and request changes.

What you need to provide

• A WhatsApp number that can be registered on the Business Platform, and access to your Meta Business account.
• Your FAQs, service or product information, and qualifying questions.
• Access to your CRM, calendar or store system if the bot needs them.
• A team member to handle handovers and own the content.

Important notes

The WhatsApp Business Platform has its own rules and charges set by Meta and its providers, which apply in addition to DAIDU's work. Customers must opt in before you send them business-initiated messages. We design every assistant to be clear that it is an assistant, and to reach a person easily.