FreeLive online
Dates on request
Free: WhatsApp Lead Automation Demo
with DAIDU faculty
- Duration
- 45 minutes
- Location
- Online
- Audience
- For business owners, sales teams
See a complete WhatsApp lead flow and decide whether it fits your business.
Customer Service automation
Customer Satisfaction Surveys
Sends CSAT or NPS surveys automatically after a support ticket, delivery or service, analyses responses and sentiment, and routes negative feedback for follow-up.
The business problem
Without regular feedback, businesses do not know how customers feel until they leave. Manual surveys are sent irregularly and get low responses. Negative feedback often goes unanswered.
The manual process today
Where the time goes before automation:
- Send occasional survey emails to a customer list
- Export responses into spreadsheets
- Read comments one by one
- Forget to contact unhappy customers
The AI workflow
How the automation runs
Each step below runs on its own; a person steps in only where the workflow says so.
Customer Satisfaction Surveys
A ticket is closed, an order delivered or a service completed.
- 01
Interaction completed
A ticket is closed, an order delivered or a service completed.
Helpdesk, CRM, order system
- 02
Send survey
A short CSAT or NPS survey is sent by email, SMS, WhatsApp or in-app.
Survey tool, WhatsApp
- 03
Analyse responses
Scores are calculated and comments analysed for sentiment and themes.
LLM, survey analytics
- 04
Route negative feedback
Low scores trigger a follow-up task for the support team.
Helpdesk, CRM tasks
- 05
Contact customer
An agent or manager follows up to resolve the issue.
Phone, email, WhatsApp
- 06
Report trends
Dashboards show satisfaction trends by team, channel and topic.
Dashboards
Recommended technologies
What it is built with
Typical choices; we adapt the stack to the tools you already use.
- Survey tool (Typeform, SurveyMonkey, Delighted)
- Helpdesk or CRM
- WhatsApp and SMS
- LLM for comment analysis
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Explore the AI Marketplace Tools open on marketplace.daidu.ai. Listings are independent products; DAIDU does not guarantee third-party pricing.
What changes
Qualitative benefits. We measure the real effect on your process during the first weeks.
- Regular, timely customer feedback
- Unhappy customers contacted quickly
- Themes in comments identified without manual reading
- Clear trends to guide improvements
How we implement it
Timelines depend on your systems and are confirmed after discovery.
- 01Choose trigger points and survey type
- 02Keep surveys to one or two questions
- 03Set routing for low scores
- 04Connect results to dashboards
- 05Act on themes monthly
FAQ
Questions about this automation
CSAT or NPS: which should we use?
CSAT measures satisfaction with a specific interaction; NPS measures overall loyalty. Many businesses use CSAT after tickets and NPS quarterly.
Will customers be over-surveyed?
Frequency limits ensure each customer is surveyed only once in a set period.
Learn to build this
Workshops that teach it
Prefer to build it in-house? These workshops cover the skills and tools behind this workflow.
- Proposed
HealthcareHybridProposedDates on requestAI for Healthcare Admin
with DAIDU faculty
- Duration
- 1 day
- Location
- Dubai
- Audience
- For clinic managers, front-office and admin teams
Design an appointment and reminder workflow and a non-clinical FAQ assistant for your clinic.
Consultation
Discuss this automation
Want Customer Satisfaction Surveys running in your business? Tell us about your tools and volumes and we will scope it with you.
- A 30-minute call with someone who builds automations
- We look at one process you repeat every week
- You leave with a clear next step, whether or not you work with us
Discuss This Automation
Replies within working hours