AI Chatbots

An AI chatbot is a conversational assistant that understands questions written in everyday language and replies using a knowledge base you control. Modern chatbots use large language models, grounded in your documents, policies and system data, so they can answer varied questions without a fixed script.

When a chatbot fits

A chatbot is worth building when:

• your team answers the same questions many times a week;
• answers can be found in approved documents or systems;
• customers or staff expect replies outside office hours;
• you can define when a person must take over.

Common examples include website pre-sales questions, order and booking status, service information, HR policy questions for staff and IT helpdesk basics. A chatbot is not a fit for situations where every answer needs professional judgement, or where you cannot provide reliable source information.

How DAIDU delivers

Discover. We collect your most frequent questions from inboxes, chat logs and your team's experience, and agree what the chatbot should and should not handle.

Design. We structure your knowledge base, write the assistant's instructions and tone, define escalation rules and decide which systems it needs to read from, such as your store, booking or CRM platform.

Build. We build the chatbot on a suitable platform for your channel, whether that is website chat, Instagram, Facebook Messenger or an internal tool such as Microsoft Teams. We test it with real questions, including tricky and off-topic ones.

Run. We launch with conversation logging and a weekly review in the first month. Unanswered or poorly answered questions become improvements to the knowledge base.

Train. Your team learns to update the knowledge base, review conversations and adjust the rules without our help.

What you need to provide

• Your current FAQs, policies, product or service information.
• A list of questions the chatbot must not answer, and who handles them.
• Access to any systems the chatbot needs to read from.
• A team member who owns the knowledge base after launch.

Quality and safety

DAIDU chatbots tell users they are talking to an assistant, answer only from approved information, avoid making commitments on prices or policies you have not approved, and hand over to a person with the full conversation when needed. For WhatsApp specifically, see our WhatsApp AI Chatbots service.