FreeLive online
Dates on request
Free: WhatsApp Lead Automation Demo
with DAIDU faculty
- Duration
- 45 minutes
- Location
- Online
- Audience
- For business owners, sales teams
See a complete WhatsApp lead flow and decide whether it fits your business.
Customer Service automation
AI FAQ Chatbot
Answers common customer questions instantly on your website, WhatsApp, Instagram and Messenger using your own knowledge base, and hands complex questions to a person with the conversation history.
The business problem
A large share of support questions are repetitive: prices, opening hours, refund policy, order status. Agents spend their day on these instead of complex issues, and customers wait outside office hours. Answers vary from agent to agent.
The manual process today
Where the time goes before automation:
- Agents answer the same questions many times a day
- Customers wait until office hours for simple answers
- Answers are copied from old messages
- Conversations are not logged in the CRM
The AI workflow
How the automation runs
Each step below runs on its own; a person steps in only where the workflow says so.
AI FAQ Chatbot
A customer messages on website chat, WhatsApp, Instagram or Messenger.
- 01
Customer asks question
A customer messages on website chat, WhatsApp, Instagram or Messenger.
Website chat, WhatsApp Business API, Meta inbox
- 02
Understand intent
The chatbot interprets the question in English or Arabic.
LLM, NLP
- 03
Answer from knowledge base
The answer is drawn from approved FAQs, policies and help articles, with links or forms where useful.
Knowledge base, retrieval-augmented generation
- 04
Check confidence
If the bot is unsure or the customer asks for a person, the chat is escalated.
Escalation rules
- 05
Hand to agent
A live agent takes over with the full conversation history.
Shared inbox, helpdesk
- 06
Log and improve
Transcripts sync to the CRM and unanswered questions are flagged for new FAQ content.
CRM, analytics
Recommended technologies
What it is built with
Typical choices; we adapt the stack to the tools you already use.
- Chatbot platform
- WhatsApp Business API
- LLM with retrieval from your knowledge base
- Helpdesk or shared inbox
- CRM
Tars
Tars is an advanced AI conversational platform that simplifies chatbot creation with a no-code agent builder and intelligent automation tools.
Automation & AgentsView
Chatfuel
Chatfuel is a powerful no-code chatbot platform that lets businesses create conversational experiences across Facebook Messenger, Instagram, WhatsApp, and websites.
Automation & AgentsView
Cloudflare Workers
Cloudflare Workers allows developers to deploy serverless applications in JavaScript, TypeScript, Rust, or WASM directly on a global edge network.
Developer & BuildView
Amazon Bedrock
Amazon Bedrock allows developers to leverage foundation models to create generative AI applications quickly.
Marketing & SocialView
KAYAK.ai
PaidKAYAK.ai is an experimental travel planning sandbox that reimagines the way travelers search and book trips.
OtherView
Zapier
FreemiumZapier is a versatile no-/low-code platform that enables organizations to automate repetitive tasks and integrate workflows across thousands of applications.
Automation & AgentsView
Explore the AI Marketplace Tools open on marketplace.daidu.ai. Listings are independent products; DAIDU does not guarantee third-party pricing.
What changes
Qualitative benefits. We measure the real effect on your process during the first weeks.
- Instant answers around the clock
- Agents freed for complex issues
- Consistent, approved answers
- Clear insight into what customers ask
How we implement it
Timelines depend on your systems and are confirmed after discovery.
- 01Collect FAQs, policies and help content
- 02Set up the knowledge base and chatbot
- 03Define escalation rules and agent handover
- 04Test with real questions in English and Arabic
- 05Review unanswered questions weekly
FAQ
Questions about this automation
Will the chatbot make up answers?
It is configured to answer only from your approved content and to hand over to a person when it is not confident.
Can it reply in Arabic?
Yes. It can detect the customer's language and reply in Arabic or English.
Learn to build this
Workshops that teach it
Prefer to build it in-house? These workshops cover the skills and tools behind this workflow.
- Proposed
HealthcareHybridProposedDates on requestAI for Healthcare Admin
with DAIDU faculty
- Duration
- 1 day
- Location
- Dubai
- Audience
- For clinic managers, front-office and admin teams
Design an appointment and reminder workflow and a non-clinical FAQ assistant for your clinic.
Consultation
Discuss this automation
Want AI FAQ Chatbot running in your business? Tell us about your tools and volumes and we will scope it with you.
- A 30-minute call with someone who builds automations
- We look at one process you repeat every week
- You leave with a clear next step, whether or not you work with us
Discuss This Automation
Replies within working hours