FreeLive online
Dates on request
Free: WhatsApp Lead Automation Demo
with DAIDU faculty
- Duration
- 45 minutes
- Location
- Online
- Audience
- For business owners, sales teams
See a complete WhatsApp lead flow and decide whether it fits your business.
Customer Service automation
Guest Feedback Requests
Sends hotel and restaurant guests a short feedback request after checkout or their meal, analyses responses, invites happy guests to leave a public review and flags unhappy guests for follow-up.
The business problem
Hotels and restaurants rely on reviews, but most guests are never asked for feedback. Manual follow-up is inconsistent and low-response. Negative experiences surface first as public reviews.
The manual process today
Where the time goes before automation:
- Leave paper comment cards on tables or in rooms
- Ask guests for reviews at checkout when staff remember
- Read online reviews occasionally
- Reply to complaints days later
The AI workflow
How the automation runs
Each step below runs on its own; a person steps in only where the workflow says so.
Guest Feedback Requests
Checkout in the PMS or a closed bill in the POS triggers the request.
- 01
Guest checks out
Checkout in the PMS or a closed bill in the POS triggers the request.
Hotel PMS, restaurant POS
- 02
Send feedback request
A short branded survey is sent by WhatsApp, SMS or email.
WhatsApp Business API, survey tool
- 03
Analyse responses
Ratings and comments are analysed for sentiment and themes.
LLM, sentiment analysis
- 04
Route by sentiment
Happy guests are invited to post a public review; unhappy guests are flagged.
Google Business Profile, TripAdvisor links
- 05
Manager follows up
A manager contacts guests who had a poor experience.
Phone, WhatsApp
- 06
Report trends
Dashboards show satisfaction by outlet, shift and theme.
Dashboards
Recommended technologies
What it is built with
Typical choices; we adapt the stack to the tools you already use.
- Hotel PMS or restaurant POS
- WhatsApp Business API and SMS
- Survey tool
- Sentiment analysis
- Review platforms
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What changes
Qualitative benefits. We measure the real effect on your process during the first weeks.
- Feedback from many more guests
- Problems resolved privately before they become public reviews
- More positive public reviews
- Clear service-quality trends
How we implement it
Timelines depend on your systems and are confirmed after discovery.
- 01Connect the PMS or POS checkout event
- 02Design a short, branded survey in English and Arabic
- 03Set rules for review invitations and follow-up
- 04Assign follow-up owners
- 05Review themes in weekly operations meetings
FAQ
Questions about this automation
Is it allowed to invite only happy guests to review?
Review platforms have rules on selective review requests. Check the policies of each platform; many businesses invite all guests and follow up separately on complaints.
Can it work for a single restaurant?
Yes. It works for single outlets as well as hotel groups.
Learn to build this
Workshops that teach it
Prefer to build it in-house? These workshops cover the skills and tools behind this workflow.
- Proposed
HealthcareHybridProposedDates on requestAI for Healthcare Admin
with DAIDU faculty
- Duration
- 1 day
- Location
- Dubai
- Audience
- For clinic managers, front-office and admin teams
Design an appointment and reminder workflow and a non-clinical FAQ assistant for your clinic.
Consultation
Discuss this automation
Want Guest Feedback Requests running in your business? Tell us about your tools and volumes and we will scope it with you.
- A 30-minute call with someone who builds automations
- We look at one process you repeat every week
- You leave with a clear next step, whether or not you work with us
Discuss This Automation
Replies within working hours