What is Conversational AI?

Conversational AI, explained

Conversational AI combines natural language processing, language models, and often speech-to-text and text-to-speech. It powers chatbots, voice assistants and AI phone agents. Beyond answering, good conversational systems track context across a conversation, ask clarifying questions and know when to transfer to a person. For businesses in the region, support for Arabic, English and mixed-language messages is an important requirement to test.