Marketing automation
Awards loyalty points automatically for purchases, referrals and reviews, notifies customers of their balance and manages tiers and redemptions across channels.
Manual loyalty tracking is slow and error-prone, and customers lose interest when points appear late or incorrectly. Staff spend time answering balance questions. Tier upgrades and promotions are hard to manage by hand.
Where the time goes before automation:
The AI workflow
Loyalty Programme Point Allocation
A customer makes a purchase, refers a friend or leaves a review.
A customer makes a purchase, refers a friend or leaves a review.
E-commerce platform, POS
Points are calculated from programme rules and any active promotions.
Loyalty platform (Smile.io, LoyaltyLion)
If the balance crosses a threshold, the customer moves to the next tier.
Loyalty rules
The customer receives an update on points earned and balance by email, SMS or WhatsApp.
Email, WhatsApp Business API
Customers with unused points receive personalised redemption ideas.
Segmentation, LLM
Dashboards show earning, redemption and repeat-purchase trends.
Analytics
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Qualitative benefits. We measure the real effect on your process during the first weeks.
Timelines depend on your systems and are confirmed after discovery.
FAQ
Yes, if your POS and online store are connected to the same loyalty platform.
Yes. Expiry rules can be configured, with reminder messages before points expire.
Learn to build this
with DAIDU faculty
Design a guest-question assistant and a review-response routine for your property or restaurant.
with DAIDU faculty
Build an order-status support flow and a product-content workflow for your store.
Consultation
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