Operations automation
Connects to courier and logistics systems and sends customers branded updates by SMS, WhatsApp or email when an order ships, is out for delivery, delivered or delayed, with a tracking link.
Customers want to know where their order is, and without proactive updates they call or message support. Manual updates are slow and inconsistent. Delays discovered late frustrate customers.
Where the time goes before automation:
The AI workflow
Delivery Status Updates
The courier or logistics system records a status change.
The courier or logistics system records a status change.
Aramex, DHL, FedEx APIs, TMS
The event is matched to the customer order and contact details.
E-commerce platform, ERP
A branded message with a tracking link is sent by SMS, WhatsApp or email.
WhatsApp Business API, SMS, email
Missed delivery windows or exceptions trigger a delay notice and an internal alert.
Exception rules
Support handles failed deliveries or high-value exceptions.
Helpdesk
Dashboards show delivery times and customer responses.
Dashboards
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Qualitative benefits. We measure the real effect on your process during the first weeks.
Timelines depend on your systems and are confirmed after discovery.
FAQ
If your courier supports it, the message can include a rescheduling link.
Yes, using approved WhatsApp utility templates for customers who have shared their number for order updates.
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