What it is
Automated WhatsApp & SMS Response Automations are AI-powered workflows that instantly reply to customer inquiries across messaging channels. Instead of leaving leads waiting for a reply, the system sends automated acknowledgments, answers FAQs, and routes important queries to sales reps in real time.
Why it matters
In today’s fast-paced world, customers expect instant responses. A delay of even 30 minutes can reduce lead conversion by up to 80%. Sales reps cannot always be available, especially after hours. Automation ensures leads get quick replies, critical information, and booking links — increasing engagement and conversions while freeing up your team’s time.
How it works
- A lead messages on WhatsApp or SMS.
- AI chatbot detects intent and sends an immediate response (acknowledgment, answer, or resource link).
- If the query is simple (pricing, location, hours), the system resolves it automatically.
- If it’s complex, the system notifies a sales rep and transfers the conversation.
- Follow-up reminders, booking links, or payment requests can also be sent automatically.
