What it is
Refund & Return Request Handling Automations are AI-powered workflows that manage customer refund and return requests end-to-end. Instead of manually processing requests, checking policies, and updating records, the system verifies eligibility, initiates refunds, and tracks return shipments automatically.
Why it matters
Manual return/refund processes frustrate customers, delay resolution, and burden support teams with repetitive tasks. Automation ensures fast, transparent, and policy-compliant handling, improving customer satisfaction while reducing operational costs and errors.
How it works
- Customer submits a refund or return request through website, app, or support channels.
- AI validates the request against company policies (purchase date, warranty, conditions).
- If approved, refund or replacement workflows are triggered automatically.
- Integrated shipping/return labels are generated and shared with the customer.
- Payment gateways and ERP systems update financial records instantly.
- Customers receive real-time updates about refund/return status.
- Managers get dashboards tracking refund rates, costs, and patterns.
