What it is
Post-Trip Review Collection automation requests, organizes, and analyzes traveler feedback automatically after their trip ends. Instead of manually following up, the system triggers personalized review requests across email, SMS, or WhatsApp, ensuring agencies capture valuable insights and testimonials.
Why it matters
Customer reviews are essential for building trust, improving services, and attracting new travelers. Manual follow-ups often result in low response rates. Automation ensures every traveler is asked at the right time, boosting reviews, collecting insights, and enhancing brand reputation.
How it works
- AI tracks trip completion dates.
- Sends personalized review requests via email, SMS, or WhatsApp.
- Provides easy-to-fill digital feedback forms.
- Positive reviews are encouraged for social sharing.
- Negative feedback is flagged for follow-up support.
- Analytics dashboard shows satisfaction scores and trends.
