What it is
Patient Feedback Collection automation requests and organizes feedback from patients after appointments or treatments. Instead of relying on paper surveys or inconsistent follow-ups, AI automatically sends digital surveys and compiles responses into actionable insights.
Why it matters
Feedback is critical for improving patient care and building trust. Manual collection methods result in low response rates and scattered data. Automation ensures higher participation, faster insights, and better decision-making for healthcare providers.
How it works
- AI triggers feedback requests after appointments or procedures.
- Surveys sent via SMS, WhatsApp, or email.
- Patients complete quick, mobile-friendly forms.
- AI analyzes sentiment and highlights key insights.
- Positive reviews can be shared publicly, negative flagged for follow-up.
- Dashboards track satisfaction scores over time.
