What it is
Guest Feedback Request Automation ensures hotels and restaurants collect valuable reviews and insights after a guest’s stay or dining experience. Instead of staff manually following up, AI automatically sends feedback requests through SMS, WhatsApp, or email.
Why it matters
Feedback is essential for improving services and building trust. Manual collection often results in low participation and inconsistent data. Automation increases response rates, organizes insights, and helps businesses enhance the guest experience while boosting online reputation.
How it works
- AI triggers feedback requests after checkout or dining visits.
- Guests receive surveys via SMS, WhatsApp, or email.
- Feedback forms include star ratings , comments, and suggestions.
- Positive reviews are encouraged for public sharing, while negative reviews are flagged for follow-up.
- Dashboards analyze guest satisfaction trends.
- Insights help optimize service quality and staff performance.
