What it is
Delivery Status Update Automation keeps customers informed about their orders in real time. Instead of relying on manual calls or generic tracking pages, the system sends automated, branded notifications through SMS, WhatsApp, or email at every stage of the delivery process.
Why it matters
Customers expect transparency and instant updates on their deliveries. Manual updates are slow, error-prone, and frustrating. Automation builds trust, reduces customer inquiries, and enhances the overall delivery experience.
How it works
- AI integrates with logistics and courier systems.
- Automatically triggers updates: order shipped, out for delivery, delivered.
- Sends notifications via SMS, WhatsApp, or email.
- Provides real-time tracking links with maps.
- Supports branded, personalized messages.
- Dashboards show delivery status and customer engagement.
