What it is
AI Chatbots for FAQs are intelligent virtual assistants that instantly answer common customer questions, 24/7. Instead of waiting for a human agent, customers get real-time responses about products, services, billing, or troubleshooting — reducing support load and improving satisfaction.
Why it matters
A large percentage of customer support queries are repetitive (password resets, pricing questions, refund policies, etc.). Human agents spend unnecessary time on these instead of solving complex issues. AI chatbots cut response times, reduce support costs, and provide customers with instant, accurate answers across multiple channels.
How it works
- Customers ask questions via website chat, WhatsApp, or social media.
- AI chatbot interprets the query using NLP and retrieves answers from a knowledge base.
- Responses are tailored with links, guides, or forms when needed.
- Complex or unresolved queries are escalated to human agents.
- Chat transcripts sync with CRM for context in future interactions.
- Chatbot continuously learns from new questions and updates its knowledge.
