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Description
Description
Rep AI combines intelligent conversation, product recommendation, and support automation into one tool. It engages shoppers using behavior signals, answering questions directly or guiding users to the right product. The chatbot can install in minutes and syncs with your catalog so it always knows your current products. It offloads repetitive support tasks—like order tracking, returns, and cancellations—to AI, freeing your team for more complex issues. The platform also offers analytics on conversation performance, drop off reasons, product insights, and support gaps to improve your store strategy. With Rep AI, customers feel heard, and your backend feels lighter.
Key Features
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Conversational product recommendations and live chat engagement
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Automated support for order status, returns, cancellations, and FAQs
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Real time insights on shopper behavior and conversation metrics
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Catalog sync so the AI knows your current stock and listings
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Seamless integration with Shopify, Gorgias, Klaviyo, and more
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AI learning and brand tone training to stay consistent
Industries
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E-commerce
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Retail & Online Stores
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Customer Support & Service
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Business Automation
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Marketing & Sales
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Use Case
Use Case
Rep AI is used by online stores and brands that want to convert more visitors into buyers and reduce support burden with smart automation. When a shopper lands on your site, Rep AI can proactively engage them by offering help, recommending products, or answering questions. If a customer asks “Where is my order?” or wants to cancel, Rep handles the request directly. The tool also suggests related products or upsells tailored to the shopper’s intent. Over time, you can review conversations, spot product gaps or content missing that shoppers ask about, and train the AI to get better. For instance, a fashion brand saw more sales because Rep nudged hesitant shoppers with styling suggestions and reminders. Another store cut support tickets by 70 % by having Rep manage common inquiries. Rep AI integrates with Shopify so it works with your existing listings and workflows. It becomes a 24/7 assistant that helps with sales, support, and insight without needing extra staff.